Located in Lincoln, Nebraska, LES is customer-owned and is one of the nation’s leading utility companies. We are recognized for low costs, unmatched reliability, financial stability, cutting-edge innovation, environmental stewardship, and community engagement. We pride ourselves on delivering exceptional customer service while fostering a culture that celebrates passion, talent, and high standards. If you're not just looking for a job but a fulfilling career in a workplace that values excellence, the environment, and the community we call home, LES might just be the perfect fit for you. Join us and power a brighter future!

• LES is interested in every qualified candidate who is eligible to work in the United States.
• LES is unable to sponsor employment-based immigrant or non-immigrant visas.
• This is not a remote position and requires residency within a reasonable commuting distance to LES in Lincoln, Nebraska.

Are you passionate about solving technical issues and helping others succeed? LES is looking for a proactive and customer-focused IT Support Specialist to join our dynamic team! In this help desk role, you'll be the first point of contact for employees experiencing hardware, software, or network-related issues—providing timely, professional support to keep our operations running smoothly. If you have strong troubleshooting skills, a knack for clear communication, and a desire to grow in a fast-paced IT environment, we want to hear from you! Join us and be a key player in delivering reliable tech support that empowers our team every day. 

JOB SUMMARY

Responsible for providing technical support including maintaining, repairing, and operating computer equipment, performing installations, and making hardware and software purchases. Periodically on call, as required, to support outage restorations or control center operations. Consistent and reliable attendance is required.  

ESSENTIAL DUTIES AND CORE COMPETENCIES

• Provides support for end-user computing devices including deployment and troubleshooting of computers, printers, cell phones, and other mobile devices. 
• Responds to incidents and requests within a ticketing system and providing resolution within established SLAs.
• Installs, configures, upgrades, maintains, and supports hardware, software, and peripheral equipment.  
• Verifies and ensures that system operations comply with security policies and procedures.  
• Administers access and permissions to system resources, performs basic administration of user accounts and permissions, recommends and implements security practices to minimize risks and vulnerabilities, and hardens and patches hardware/software according to established schedules and procedures.  
• Provides customer training and knowledge documentation by assisting in developing standards, procedures, user guides, and other related documentation.

Initiative - Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Teamwork - The ability to effectively interact, cooperate, collaborate, and manage conflicts with other people. Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions.

Communication - Expresses ideas and information in a clear and concise manner whether verbally, written, or other means; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling. 

Critical and Analytical Thinking - Using logical thought processes to analyze information and draw conclusions. Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations. 

Adaptability - Maintains a positive attitude in the face of change; appropriately adjusts behavior and activities to changing conditions. 

Customer Focus -  Putting customers, both internal and external, at the center of business decisions in order to identify and respond to current and future customer needs. Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

OTHER SKILLS AND ABILITIES  

• Knowledge of client-based hardware, storage, technologies, configurations, software, operating systems, and peripheral equipment.  

• Knowledge of basic IT security principles and practices.  

EDUCATION and/or EXPERIENCE  

• Associate’s degree in Computer Science, Information Technology, or related field and • At least two years of IT support or related experience, or  
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.  

EEO Minorities/Women/Disabled/Veterans